Conditions d’utilisation

Terms & Conditions

Last updated: June 15, 2026

Welcome to Veloria Piercing. By visiting our website or shopping with us, you accept these Terms & Conditions and our other policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Cookie Policy.

These terms apply to all purchases and visits to https://www.veloriapiercing.com/. If you do not agree to these terms, you should not use this website.

About Veloria Piercing

veloriapiercing.com is operated by Veloria Piercing, with the following contact information:

Address:1 Rue de Bordet, 02320 Brancourt-en-Laonnois, France

For questions or customer support, you can contact us:

Email: contact@veloriapiercing.com

Phone: +33756997116

Our customer service is available Monday to Friday. We aim to respond to all inquiries within 24 hours on business days.

1. Access and Account

To shop with Veloria Piercing, you must be at least 18 years old or have permission from a parent or legal guardian.

You are responsible for ensuring that the information you provide is accurate and up to date and for protecting your account credentials.

We reserve the right to suspend or terminate accounts in cases of suspected abuse, fraudulent activity, false information, or violations of these Terms.

2. Products and Prices

We strive to provide accurate product descriptions and images. However, product colors, finishes, and appearance may vary slightly depending on your device or screen settings.

All prices displayed on the website are shown in euros (€), including applicable taxes where required.

Shipping costs, if applicable, are displayed during checkout.

We reserve the right to correct pricing errors, stock inaccuracies, technical mistakes, or other obvious errors.

3. Orders and Payment

A purchase agreement is formed only after you receive an order confirmation email.

We accept secure payment methods available at checkout, including major credit and debit cards and other supported payment providers.

In the event of suspected fraud, payment issues, technical errors, or inaccurate information, we reserve the right to cancel an order.

Promotions and discounts are valid only during the specified period and cannot be combined unless otherwise stated.

4. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy.

Estimated delivery times may vary depending on product availability, destination, carrier operations, and seasonal demand.

Once your order has been dispatched, you will receive tracking information by email where available.

We are not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or circumstances beyond our control.

Additional details regarding shipping options and delivery times can be found in our Shipping Policy.

5. Returns and Refunds

Customers may request a return in accordance with our Return & Refund Policy.

Returned items must be unused, in their original condition, and returned with original packaging where applicable.

For hygiene and safety reasons, certain piercing jewelry items may not be eligible for return once opened or used.

Refunds are processed after the returned item has been received and inspected.

Detailed return instructions are available in our Refund Policy.

6. Complaints and Defective Products

If you receive an incorrect, defective, or damaged item, please contact us at contact@veloriapiercing.com and include your order number and, where possible, photographs of the issue.

If a complaint is approved, we may offer a replacement, refund, or other appropriate resolution.

Damage caused by misuse, improper handling, or normal wear and tear is not covered.

7. Intellectual Property Rights

All content available on veloriapiercing.com, including text, images, graphics, logos, product descriptions, designs, and branding, is the property of Veloria Piercing or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or used for commercial purposes without prior written permission.

8. Third-Party Services and Links

Our website is powered by Shopify and may use third-party providers for payment processing, analytics, marketing, and shipping services.

Links to third-party websites are provided for convenience only. We are not responsible for the content, products, services, or privacy practices of third-party websites.

9. Liability and Unauthorized Use

You agree not to use this website for unlawful purposes or in violation of these Terms.

It is prohibited to introduce malicious software, interfere with website functionality, misuse customer information, or engage in fraudulent activities.

Veloria Piercing shall not be liable for indirect damages, business interruptions, or losses resulting from circumstances beyond our reasonable control.

10. Personal Data and Privacy

We process personal data in accordance with our Privacy Policy.

By using our Services, you acknowledge and agree to the collection, processing, and use of your information as described in that policy.

For more information about how we handle personal data, please review our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with applicable laws.

In the event of a dispute, we encourage customers to contact us first so that we may attempt to resolve the matter amicably.

Nothing in these Terms limits any consumer rights available under applicable law.

12. Changes to the Terms

Veloria Piercing reserves the right to update or modify these Terms & Conditions at any time.

The most current version will always be available on this page.

By continuing to use the website after changes become effective, you agree to the updated Terms.

13. Contact Information

Veloria Piercing